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Management
Evaluating Management Performance
Professional residential management is a service industry, and some service providers perform better than others. To evaluate how your property's management measures up, it's necessary to assess both how the company functions as a whole and also how your individual managing agent is performing. To do that, it's important first to understand what professional management is supposed to do, and then to have a clear picture of what really good management looks like. Read More
Part of the Whole
They're inside your favorite restaurant and out in the streets. They stand inside doorways and behind desks. They're up in the sky and far below ground level. They're everywhere. From the classic diner waitress apron to the busboy's jacket to the bellboy's hat, uniforms help us recognize people and positions in our world. They define status, help us find people who can offer assistance in service or emergency situations and they provide (you guessed it) visual uniformity to a group of people with the same goals and purpose. Uniforms are used for a reason - they work. Read More
Leaders in Management
On February 8, 2001, The Cooperator presented its annual Leadership in Management Award to three managing agents who went "above and beyond the call of duty" in seeing to the needs of their buildings and residents over the last year. Read More
Education is Key
One of the major initiatives which will soon benefit
New York City’s co-op and condominium landscape is the ongoing effort
to certify the resident managers and superintendents that live and work in
city housing.
Read More
Managing to Manage
Even the best-run buildings have their bad days, and
minor (sometimes not-so-minor) emergencies. In times like these,
it’s vital to have a capable, experienced manager at the helm who can
handle problems efficiently and minimize their duration and severity.
Read More
A License to Build
One of the most important things that a co-op or condo
must take into consideration when hiring a contractor for a maintenance or
construction project is whether the service providers the building are
bringing in to do the work are properly licensed and insured. Contractors,
subcontractors, and project managers have are not only entrusted to get
their jobs done properly, but they have access to private property—so
it only makes sense to check the workers’ paperwork with as much
vigor as you check their references.
Read More
I Can Manage
Co-op and condo buildings don’t run themselves.
Their owners and shareholders rely on board members to make important
decisions about the buildings they live in, and board members count on
their management companies to provide them with the information needed to
make smart decisions.
Read More
Switching Management Companies
In a perfect world, the relationship between a
management company and the co-op or condo it serves would be harmonious,
with few—if any—bumps in the road. But this is New York City,
and if that vital relationship sours, your board could be faced with the
prospect of replacing your agent or finding a new management company.
Careful planning and thorough research will ensure that you make a smooth
transition from your former company to a new one.
Read More
Filling the Bill
For most boards, the fees charged by their management
firms are just a fact of doing business. Aside from signing the initial
contract, most board members probably do not give much thought to how those
fees were initially determined, beyond the usual comparison-shopping that
goes on when choosing a firm. Perhaps a bit more scrutiny is applied to
determining the annual increases within the contract, but still, the fee
formula may seem closer to a financial alchemy rather than an exact science
transparent to all.
Read More
A Thousand New York Stories
People love to tell stories about their jobs and the people who work in building management have plenty of good ones to share. That's probably because the industry revolves around people and something very important to them, their homes. Read More
