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COVID-19 Q&A for Co-ops & Condos Keeping Pace With the Crisis

NOTE: The following is content submitted to The Cooperator from a professional contributor, and reflects that contributor's opinions, experience, and expertise. 

The COVID-19 pandemic has brought unique and challenging situations to each of us. Our cooperative and condominium clients, and their managing agents, have been working diligently to keep pace as this crisis unfolds. First and foremost, we hope that you and all of your families are safe and well. We have been advising our clients on particular situations as they arise and will continue to be available to do so. Below are our thoughts on issues which have arisen repeatedly over the past few days. Of course, boards need to use their best judgment for their particular building.

Q. If a resident tests positive for COVID-19, or is self-quarantined, should we tell the other residents and staff?

A. Residents should be notified if the board or management receives notification that someone tests positive for COVID-19 in the building. However the name and apartment number of the resident should not be disclosed to the other residents. If a board learns someone has decided to self-quarantine, the board should not disclose this. People self-quarantine for many reasons, and may not pose an immediate or imminent danger.  Regardless of what the residents are told, they must continue to act appropriately: wash hands with soap often, use disinfectant on surfaces, and keep hands away from their mouth, nose and eyes.

Q. Should employees make service calls inside apartments?

A. Before making a service call, staff is permitted to ask residents if they are sick or have been exposed to the virus. We believe that, rather than put staff in that position, the board may want to direct that all service calls be suspended. Emergencies must be dealt with individually.

Q. Can we ban all non-residents from the building?

A. It is very impractical to ban all non-residents. For example, a child might want to visit their elderly parent who lives alone. While boards may ban large gatherings, or limit the number of people who will be permitted into an apartment for an event, we have seen no such governmental guidelines which recommend limiting all guests to multi-family dwellings. However, encouraging residents not to invite non-residents into the building is certainly a sensible idea. As to banning certain non-residents (such as dog walkers, tutors, nannies, etc.), it certainly would be prudent, but boards must consider each on a case-by-case basis based on a number of considerations.

Q. Should our building immediately stop all renovation projects in the building?

A. We believe a board may have the right to stop renovations during this time, but doing so is not without risk. While a board could waive any monies to which it is entitled in its alteration agreement with the owner due to a delay in a project, the owner may have contracts with their contractor, be dependent on finishing a project so they can reside in the apartment, etc. Boards could be subject to damages for stopping projects and disrupting the lives of owners, especially if the board allowed other guests in the building or did not stop building-wide projects. As to building projects for which contracts have already been signed or that are legally mandated, we suggest you discuss the consequences with counsel before suspending operations.


Q. What should we do about deliveries?

A. We recommend that no delivery personnel be permitted past the entrance of the building and that in most cases residents pick up their packages or food packages in the lobby or outside of the building. If a resident has a delivery, a building staff member can leave the package outside of the apartment. For non-doorman buildings, the resident should be required to come down to the lobby of the building. Boards may have to permit access by a delivery person if a resident is sick or self-quarantined.

Q. Should we close our gym, pool, playroom, or other amenity?

A. Governor Cuomo decreed that all gyms had to close by 8 p.m. on March 16. While it is not clear whether this applies to private gyms in apartment buildings, boards may wish to close all indoor amenity spaces at this time.

Q. What about open houses and brokers who want to show apartments?

A. We recommend open houses be paused during this time as they can bring large groups of people into the building and place an unnecessary burden on already busy staff. Boards may permit individual showings, but should require that those visits be scheduled with the resident manager or management in advance.

This advisory is offered as a service to clients and friends of Armstrong Teasdale LLP and The Cooperator, and is intended as an informal summary of certain recent legislation, cases, rulings and other developments. This advisory does not constitute legal advice or a legal opinion and is not an adequate substitute for the advice of counsel.

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4 Comments

  • The Admissions committee of our co-op usually meets for an interview with prospective applicants in our Board room. The committee is having reservations about meeting in person with the current corona virus crisis, due to lack of space for social distancing. We are thinking about just submitting questions to the applicant about their admissions package regarding their financials, employment and any questions we might have about the package. We're also considering a teleconference.
  • Are co-ops "allowed" to limit the amount of guests going to units? We have a shareholder who has had parties the past two evenings.
  • Gov. Cuomo's state of emergency has declared the real estate businesses to be a non-essential service at this time so there should be NO open houses in the traditional sense taking place during the Coronavirus pandemic, nor should there be individual, private showings of properties unless in the form of a virtual tour. Brokers and agents should act responsibly and adhere to the law, also refraining from making cold calls until the order is lifted.
  • J Bloom - check with your legal counsel on this - we did and our counsel said it was acceptable to do interviews via Zoom/video conferencing.