Handling Sub-Par Maintenance When Supers Aren't Super

In most buildings—even otherwise well-run, well-managed ones—building staff and administration can sometimes get a little bit lax in their day-to-day maintenance duties. Equipment doesn’t get serviced. Paint peels. Dust and dirt accumulate in the corners of the hallway carpets. Spiders claim ownership of hard-to-reach ceiling corners. And in the basement, where the expensive machinery sits, less obvious signs of neglect can spell havoc for a building’s bottom line.

This lassitude may be because the current board is less engaged than in the past, or because of understaffing, or because the building’s managing agent simply hasn’t paid adequate attention to how the building is being cared for. Or it might be human nature—we do just as much work as we need to, even if just enough isn’t actually enough.

Whatever the reason, the minor lapses today can be the major problems of tomorrow. Prolonged neglect can spell serious trouble for a building—both in terms of decreased value (real and perceived) and potential liability if neglect leads to injury or property damage.

Why does maintenance slip? How can you tell it’s slipping? And how can those in charge properly motivate slacker employees? Let’s take a look.

See the Problem


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