Even the best-run buildings have their bad days, and minor (sometimes not-so-minor) emergencies. In times like these, it’s vital to have a capable, experienced manager at the helm who can handle problems efficiently and minimize their duration and severity.
But what makes a capable manager? What traits do such professionals have in common? How to good managers apply these special skills to the New York market? And finally—and most importantly, as grace under pressure is what makes a manager “good”—how do good managers handle the thorniest issues?
Key Character Traits
You would think there are two or three key characteristics that all good managers would have in common—but start talking to managers individually, and you get a range of opinions about the makings of a manager.
“Honesty and integrity,” offers Jeffrey Heidings, president of Siren Management Corp. in Manhattan. “But they come with any standard of professionalism in any business.”
Heidings also cites organizational and administrative skills as “immensely important.”