Individual commitment to a group effort; that's what makes a team work, a company work, a society work, a civilization work.
Legendary Green Bay Packers football coach Vince Lombardi left cooperative and condo boards and managers off his short list, but his wisdom about commitment and teamwork could certainly apply to boards and management companies.
According to experts, the most successful board/manager relationships cultivate when both parties have mutual trust and respect, with courteous communication among all individuals involved.
“The best relationships are the ones that have a mutual trust and respect for one another, with courteous communication among all parties (especially if there is a difference of opinion),” says Cynthia Graffeo, senior property manager and director of client relations at Argo Real Estate in New York City. “A partnership that has these characteristics allows a board and management to work as a team to effectively run the building in a professional and business-oriented manner.”
This starts with knowing who is responsible for what, which is typically spelled out in a contract. The responsibility of the property manager is to provide the board with the information they need to make their decisions. The board’s job is to take this information and use it to make those decisions and carry out whatever goals the board set for the association regarding the building, the staff, and financial issues and so on.