Property Management Sometimes it's a Matter of Style

 “...We gather here today at the human resources department of Acme Property  Management Company to bring together John Smith, property manager, with the  building and board located at 123 Anywhere Street. If nobody objects to this  arrangement, we now pronounce this property manager and this building united!”  

 It might sound silly, but the relationship between a property manager and a  building and its board really is like a marriage in many ways. In this  partnership, you have a building (filled with residents who have personalities  all their own) and a manager. Like any couple, every building has its own  needs. Every manager is an individual who does things in his or her own way. Of  course you can’t forget about the board of directors, who have their own perspectives and set  of expectations for the managing agent (think of them as the sometimes  overbearing in-laws).  

 Bringing these parties together and making each personality and set of  expectations work is like bringing together two people to see if they hit if  off. If they do, it could be a match made in heaven. If they don't—not so much. If a manager’s style is at odds with a client community’s expectations, friction is bound to develop and the relationship—and by extension the building itself—will eventually suffer. It can all end in a messy breakup and the need for the  board to start looking around again for its next property management  relationship.  

 “Every building has different needs,” says Greg Carlson, a property manager and president of Carlson Realty, Inc. in  Forest Hills, “so the chemistry has to be right.”  

 Management Matchmaking

 According to business management experts, there are many management styles: one  manager may be described as a shark—more forceful and aggressive—while another is more of a turtle, taking his time solving a problem. Both of  these styles can have their positive and negative sides. For example, a turtle  might take too long to solve a problem if the board needs a manager who makes  quick decisions. A more shark-like manager might be perfect in a larger  building, where there is a chance for more conflicts, but perhaps that style  might not work in a smaller, less formal building.  


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