You may live in the most well-run and self-sufficient building in the city, but even in Gotham, no building is an island. Developments from Penn South in Manhattan to Co-op City in the Bronx to the small six-story condo building in the East Village needs to utilize a plethora of municipal services and interact with the various city agencies that run them.
Byzantine as the system is, sometimes dealing with these bureaucracies isn’t as easy as just picking up the phone. A well-run building is best served when those in charge know how to contact the right departments about the right problems at the right times. Navigating the city’s offices can be one of the most important things that a co-op or condo does to keep everything running smoothly. Here is a look at some of the offices and agencies that should be on any manager or board member’s speed dial.
The Mayor’s Office
It would be nice to think that Mayor Michael R. Bloomberg and his staff are ready to assist residential owners with all of their problems, but in fact, there isn't a lot of direct interaction between Hizzoner's office and individual co-ops and condos.
According to Amanda Konstam, deputy director of public affairs in the mayor's office, most calls that come in regarding anything to do with co-op and condo issues are directed to different offices in the city.
“Of course, the mayor works for everyone in the city and if there is something that can be done, the office will do it, but for co-op and condos, there’s nothing really specific that this office provides,” she says, adding that people can save time by calling the right city office. “They can always utilize the 3-1-1 hotline” to get pointed in the right direction.