You may live in the most well-run and self-sufficient building in the city, but no building is an island, not even in developments from the sprawling Stuyvesant Town-Peter Cooper Village in Manhattan to Co-op City in the Bronx to the small six-story condo building in the Lower East Side needs to utilize a plethora of municipal services and interact with the various city agencies that run them.
Complex or intricate as the system is, sometimes dealing with these bureaucracies isn’t as easy as just picking up the phone. A well-run building is best served when those in charge know how to contact the right departments about the right problems at the right times. Navigating the city’s offices can be one of the most important things that a co-op or condo does to keep everything running smoothly. Here is a look at some of the offices and agencies that should be on any manager or board member’s speed dial.
The Mayor’s Office
It would be nice to think that Mayor Michael R. Bloomberg and his staff are ready to assist residential owners with all of their problems, but in fact, there isn't a lot of direct interaction between Hizzoner's office and individual co-ops and condos.
According to a mayoral spokesman, most calls that come in regarding anything to do with co-op and condo issues are directed to different offices in the city.
The 311 number allows customers to call one easy-to-remember number in order to receive information and access to city government services. All calls to 311 are answered by a live operator, 24 hours a day, seven days a week and offer immediate access to translation services in over 170 languages. To contact the mayor’s office log onto www.nyc.gov/mayor.